Privacy Policy

Effective and last updated: October 20, 2026

1. Information we collect

Kinetics Automation LLC operates Standby. This policy covers personal information handled through our app, website, and related services.

We collect information you provide, information from your use of Standby, and information from services you connect or use to pay. Depending on the features you use, this includes:

• Device identifiers, app and network information, usage activity, preferences, alerts, and visit history.
• Location with your permission. If you enable visit or route recording, precise location and timestamps are uploaded and stored to provide your history, routes, and related features. Location may also be used for nearby parks and visit weather.
• Purchase details, payment references, access status, and the email used at Stripe checkout. We keep records of earlier website purchases, including their email, for support and refunds. Apple and Stripe process payments; we do not receive or store full card numbers.
• For Booking Assist, linked Disney profile and party information, including names, eligibility, plans, preferences, booking history, and service diagnostics. This can include other guests visible through your connection. You must have permission to share their information.
• If you create an optional Standby account: your email address or Sign in with Apple identifier (which may be a private relay email), sign-in records, and the devices and browsers signed in to it. If you turn on text or browser alerts, we also store your mobile number with a record of your consent, and your browser notification subscription. The iPhone app works without an account; Booking Assist on the web requires one.
• Information you send when contacting us or submitting feedback.

We do not ask for or receive your Disney password.

2. Why we use it

We use information to provide the features you choose, manage purchases and bookings, send alerts, offer support, improve Standby, and understand usage and advertising performance. We also use it to keep the service secure, prevent fraud, resolve disputes, and meet legal obligations.

We use account information to sign you in, connect your purchases and bookings across your signed-in devices and browsers, and send the email, browser, or text alerts you choose. If you opt in to Standby news and park tips when you sign up or in your account, we email those to you; every one has an unsubscribe link, and you can turn them off in your account at any time. We use your mobile number only for the text alerts you request and related account messages.

3. Who we share it with

We share information as needed with providers that help run Standby, including hosting, communications, support, and payment providers. These include Amazon Web Services, which hosts Standby and delivers account emails and text messages; Apple, including for Sign in with Apple; and Stripe, which processes web and other direct payments. Disney receives information needed for the Booking Assist actions you request.

Meta may receive usage, device, and purchase information for analytics and advertising measurement. We do not use Booking Assist party lists or precise location trails to target ads.

We do not sell personal information for money. Advertising measurement may count as sharing or targeted advertising under some privacy laws.

We do not sell or share your mobile number or text-message consent with third parties for their marketing.

We may also share information when required by law, to protect people and the service, or as part of a business sale or reorganization.

4. Analytics and your settings

Standby uses analytics, and our website uses browser storage to understand usage, referrals, and campaign results. Website analytics also record approximate location (country, region, and city) derived from your network connection; we do not keep your IP address with these records.

You can turn off Share Usage Analytics in the app under Settings → Data & Privacy. This stops new events through our main analytics system. Some partner analytics and platform diagnostics are controlled separately.

Manage location, notifications, and tracking permissions in iOS Settings. Denying tracking permission does not stop all analytics. Browser settings, content blockers, and provider opt-out tools may limit website measurement.

The Standby web app at app.joinstandby.com uses cookies that are strictly necessary for sign-in and security; they are not used for advertising. Manage email, browser, and text alerts, and Standby news emails, in your account. Reply STOP to any text to stop text alerts.

Our website does not currently respond to Do Not Track signals. Contact us to exercise applicable privacy or advertising opt-out rights.

5. Keeping and protecting information

We keep information as long as needed to provide features, maintain your history, offer support, prevent fraud, resolve disputes, and meet business or legal obligations. Some support and booking records have no fixed deletion date. Anonymous or combined statistics may be kept longer.

We keep account information until you delete your account, which you can do in the app or on the web. Deletion removes your sign-in details, mobile number, and notification subscriptions, and signs out your devices and browsers.

Deleting the app does not delete information stored by Standby. You can use available in-app deletion controls, delete your account, or contact us. Some records may need to remain for legal, payment, security, dispute, or backup purposes; we will explain relevant limits.

We use safeguards to protect your information, but no system is completely secure. Information may be processed in the United States and other countries where our providers operate, using legally required transfer protections.

6. Your privacy rights

You can manage permissions, delete content where Standby provides controls, delete your account, and disconnect Disney in Booking Assist. An action already underway may need to finish before disconnection.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your information; limit or object to its use; withdraw consent; opt out of advertising sharing; or appeal a decision. Contact us to make a request. We may need to verify that the information belongs to you.

Where European privacy law applies, we process information to provide the service you request, for legitimate business interests such as security and improvement, with consent where required, and to meet legal obligations. You may complain to your local data-protection authority.

7. Children and policy updates

Standby is not intended for children under 13. Booking Assist may handle a child’s party information when an authorized adult manages their plans. Contact us if you believe a child’s information was collected without appropriate authorization.

We may update this policy as Standby changes. We will post the updated version and date, with additional notice for significant changes when appropriate or required.

8. Contact us

Kinetics Automation LLC · Florida, United States

Questions or requests? Email support@joinstandby.com.